Terms & Conditions — Feel Harmoni

Important before launch

This is a working set of terms.

It expands the terms currently shown in the app prototype. The contracting legal entity, address, eligibility rules, pricing, renewal and cancellation details must be confirmed and reviewed by consumer-law counsel before paid membership opens.

Our agreement

These terms apply when you use the Feel Harmoni website or app, create an account, purchase or use a membership, book a class, visit the club, or place a FuelHer order. They sit alongside our Privacy Policy and any important terms shown before a particular purchase or booking.

Joining the waitlist is free and does not create a membership, reserve a paid place or guarantee access at launch. You can unsubscribe from launch updates at any time.

By creating an account or completing a purchase, you agree to the version of these terms presented to you at that time. Nothing here removes rights that UK consumer law gives you. If a specific purchase term conflicts with these general terms, the more specific term applies to that purchase unless the law says otherwise.

Accounts, eligibility and membership

You must provide accurate, current information and keep your account secure.
Your account and membership are personal to you and must not be shared, sold or transferred.
You must complete identity verification honestly where it is required for membership or access.
Feel Harmoni is being designed as a women-only experience. The final lawful eligibility policy, age requirements and any exceptions will be published before applications open.
Tell us promptly if you believe someone else has accessed your account.

We may decline or pause access where verification is incomplete, payment is overdue, safety is at risk or these terms have been materially breached. We will act fairly, explain the reason where appropriate and offer a way to contact us.

Subscriptions, credits and payments

Membership plans, the billing period, total price, included class credits, renewal date and any minimum commitment will be shown clearly before you pay. If a plan renews automatically, we will explain how and when to stop renewal using a straightforward method and provide any reminder or cooling-off information required by law.

Class credits included with a plan are used before separately purchased add-on credits.
The app will show whether credits expire or carry forward before purchase.
Optional top-ups are charged only after you review the quantity and full price.
Payments are processed by Stripe or another payment provider identified at checkout.
Taxes and unavoidable fees will be included in, or shown prominently with, the total price.

If a payment fails, access to paid services may be paused after reasonable notice. Any refund is governed by the purchase terms and your statutory rights.

Classes, bookings and check-in

Classes are subject to capacity, instructor availability and the timetable shown in the app. A booking is confirmed only when the app displays confirmation. The current product supports moving a booking until one hour before it starts; the final booking, late-change, cancellation, no-show and credit-return rules will be shown prominently before launch and before you confirm a booking.

You are responsible for arriving on time, following reasonable studio and safety instructions, and checking in through the method provided. We may move or cancel a class for operational or safety reasons. Where we do, we will restore the relevant credit or offer an appropriate alternative or refund.

FuelHer orders and collections

Product descriptions, ingredients, allergens, collection windows, credit cost and any cash price will be shown before an order is confirmed. Tell us about allergies, but do not rely only on app recommendations when making an allergy or medical decision; ask a team member and review the current allergen information.

Personalised suggestions are guidance, not a guarantee that a product is medically suitable. Collection times are estimates and may change for safety or availability. If we cannot supply an item, we will offer a suitable replacement with your agreement, restore credits, or provide a refund as appropriate.

Wellbeing guidance is not medical advice

Halo readings, cycle-aware suggestions, class recommendations and nutrition content are general wellbeing guidance. They do not diagnose, treat or replace advice from a doctor, dietitian, physiotherapist or other qualified professional.

Listen to your body. Seek professional advice before changing exercise or nutrition where you are pregnant, injured, unwell or have a medical condition. Stop activity and seek help if you experience pain, dizziness or other concerning symptoms.

Community, points and fair use

Treat members and staff with care and respect. Harassment, intimidation, discrimination, unsafe behaviour, fraud, unauthorised access, or attempts to manipulate points, credits, attendance or rewards are not permitted.

Points, streaks, levels and rewards have no cash value unless we expressly say otherwise. We may correct an obvious error or remove activity obtained through misuse. Material changes to an earned reward programme will be explained fairly and with reasonable notice.

Your content and our intellectual property

You keep ownership of journal entries, photographs and other content you create. You give us only the limited permission needed to store, process and display that content back to you as part of the service. Your journal’s privacy boundary is explained in our Privacy Policy.

The Feel Harmoni name, visual identity, app, text, designs, class materials and other service content belong to us or our licensors. You may use them personally through the service, but not copy, resell, scrape, reverse engineer or commercially exploit them except where the law permits it.

Availability and changes

We aim to provide a reliable service, but maintenance, safety issues and events outside our reasonable control can cause interruptions. We may improve or change features, the timetable or club services. We will not make a material paid service meaningfully worse without fair notice and an appropriate remedy where consumer law requires one.

Ending or suspending your membership

The app and purchase confirmation will explain how to cancel or stop renewal, when access ends, and what happens to unused credits. You may also contact admin@feel-harmoni.com. We will acknowledge cancellation and provide any refund or cooling-off right required by law.

We may suspend or end access for serious or repeated breach, non-payment, fraud, or a genuine safety risk. Except where immediate action is reasonably necessary, we will give notice and an opportunity to put the issue right or appeal the decision.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We are not responsible for loss caused by inaccurate information you provide, your failure to follow reasonable safety instructions, or events we could not reasonably prevent. The service is for personal use; we are not responsible for business losses.

Changes, law and complaints

We may update these terms for legal, security or product reasons. Material changes will be explained before they take effect. The final terms are expected to be governed by the law of England and Wales, while preserving any mandatory rights you have where you live.

Please contact us first so we can try to resolve a complaint. The final version will identify any applicable alternative-dispute-resolution service and the courts with jurisdiction.

Contact us

Questions about these terms can be sent to admin@feel-harmoni.com. Our full legal name, company number and postal address will be added before launch.

Terms made to be understood.